At Wise Aesthetics, we value your time, your trust, and the care our team provides. This Refund & Cancellation Policy explains how we handle appointment cancellations, deposits, no-shows, late arrivals, completed services, prepaid packages, memberships or aesthetic care plans, retail products, gift cards, and refunds.
Wise Aesthetics Group, Inc. d/b/a Wise Aesthetics (“Wise Aesthetics,” “Wise,” “we,” “us,” or “our”) is a self-pay medical aesthetics practice. We do not bill commercial insurance, Medicare, Medicaid, or other health plans.
By booking an appointment, purchasing a service, purchasing a product, enrolling in a membership or aesthetic care plan, purchasing a package, or purchasing a gift card, you acknowledge and agree to this policy and any more specific written terms that apply to your purchase.
1. Appointment Cancellations and Rescheduling
Wise Aesthetics reserves appointment time specifically for you and your provider.
We require at least 48 hours’ notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 48 hours’ notice may be subject to a cancellation fee.
Cancellation Fees
- Appointments canceled or rescheduled with less than 48 hours’ notice may incur a $100 fee per scheduled service.
- Services priced at $100 or less may incur a reduced cancellation fee of $50.
- Appointments booked within the 48-hour window are considered confirmed and are subject to the same cancellation policy.
Wise Aesthetics may waive or modify cancellation fees in its discretion for emergencies, illness, severe weather, provider availability, or other circumstances.
2. Missed Appointments and No-Shows
If you do not attend your scheduled appointment and do not provide the required notice, the appointment will be considered a no-show.
No-shows may incur a $100 fee per scheduled appointment.
Repeated late cancellations, late reschedules, or no-shows may result in a deposit requirement, limited booking privileges, or refusal of future online booking.
3. Late Arrivals
Please arrive on time for your appointment so our providers can deliver safe, thoughtful, and complete care.
Arrivals 15 minutes or more late may require rescheduling and may incur a $100 fee, depending on the appointment type, provider schedule, and remaining time available.
If your appointment must be shortened due to late arrival, Wise Aesthetics may determine whether the appointment can proceed safely and appropriately.
4. Deposits
Certain appointments may require a deposit, including new patient appointments, online bookings, high-demand appointments, select services, packages, events, or promotions.
Unless otherwise stated in writing:
- New patient appointments and online bookings may require a $100 deposit.
- The deposit is applied to your visit on the day of treatment.
- If you reschedule or cancel in accordance with this policy, your deposit may be carried forward to a future appointment.
- If you late-cancel, late-reschedule, or no-show, your deposit may be applied to the applicable cancellation or no-show fee.
- Deposits do not guarantee treatment eligibility.
If a Wise provider determines that you are not a candidate for the scheduled treatment, Wise Aesthetics will discuss appropriate alternatives, credit, or refund handling based on the circumstances.
5. Completed Services
Medical aesthetic services involve provider judgment and individual biological response. Results vary from person to person and cannot be guaranteed.
All completed services are final and non-refundable.
This includes, but is not limited to:
- Injectable treatments;
- Laser and light treatments;
- RF microneedling;
- Microneedling;
- Chemical peels;
- Clinical facials;
- Consultation-related services;
- Other professional aesthetic services.
Wise Aesthetics does not provide refunds for dissatisfaction with results, normal treatment response, expected healing, expected downtime, or changes in personal preference after treatment.
If you are dissatisfied with a completed service, please contact Wise Aesthetics within 30 days so our team can review your concern and discuss appropriate next steps. Any follow-up evaluation, adjustment, corrective service, or courtesy accommodation is provided solely at Wise Aesthetics’ discretion and does not create an obligation to provide a refund or complimentary treatment.
If you experience a possible adverse reaction, complication, or urgent post-treatment concern, contact Wise Aesthetics as soon as possible using the post-treatment instructions provided to you. If you are experiencing a medical emergency, call 911.
6. Treatment Results
No specific outcome, result, improvement, duration, or level of satisfaction is guaranteed.
Treatment results may depend on many factors, including anatomy, age, skin quality, medical history, medications, lifestyle, product selection, device settings, treatment plan, number of treatments, healing response, aftercare, and maintenance.
Some treatments require a series of sessions or ongoing maintenance to achieve or maintain desired results.
7. Prepaid Packages and Treatment Packages
Wise Aesthetics may offer prepaid treatment packages or bundled services.
Unless otherwise stated in writing:
- Packages are non-refundable.
- Packages are non-transferable.
- Package services must be used within 12 months of the purchase date.
- Unused package services cannot be converted to cash.
- Unused package services cannot be transferred to another person.
- Package treatments are purchase agreements with Wise Aesthetics, not with any individual provider.
- Wise Aesthetics may substitute an appropriately qualified provider if the original provider becomes unavailable.
- Package pricing, promotions, and benefits may not be combined with other offers unless expressly stated.
If a client becomes medically unable to complete a prepaid package, Wise Aesthetics may, in its discretion and with appropriate documentation, provide a credit for unused services. Any such credit is not guaranteed and will be evaluated case by case.
If a provider determines that a treatment in a package is no longer appropriate, Wise Aesthetics may discuss alternative treatment options or credit handling at its discretion.
8. Memberships and Aesthetic Care Plans
Memberships, aesthetic care plans, monthly credits, plan benefits, rollover rules, minimum commitments, cancellation rights, expiration rules, exclusions, and automatic billing are governed by the applicable Membership Terms or Aesthetic Care Plan Terms.
Enrollment in a membership or aesthetic care plan does not guarantee treatment eligibility. All treatments remain subject to provider evaluation, informed consent, medical appropriateness, and applicable law.
Unless otherwise stated in the applicable plan terms:
- Membership and plan payments are non-refundable once billed.
- Unused benefits, credits, or treatments are handled according to the specific plan terms.
- Plan benefits have no cash value.
- Benefits are not transferable.
- Credits or benefits may not be combined with promotions unless expressly allowed.
9. Retail Products
Wise Aesthetics may sell retail skincare and related products in-office and may later operate a separate retail skincare shop.
Unused Retail Products
Unused, unopened retail products in their original packaging may be returned within 14 days of purchase for a refund to the original payment method.
Unused, unopened retail products returned between 15 and 30 days after purchase may be eligible for store credit.
Proof of purchase is required for all returns.
Non-Returnable Retail Products
The following items are generally not eligible for return:
- Opened or used products;
- Substantially used products;
- Prescription products;
- Special-order products;
- Custom or personalized items;
- Promotional or final-sale items;
- Gift cards;
- Products returned without proof of purchase;
- Products returned outside the applicable return window.
Product Concerns
If you believe a product is defective, damaged, incorrect, or caused an unexpected reaction, contact Wise Aesthetics promptly so our team can review the issue.
Wise Aesthetics may request the product, packaging, proof of purchase, photographs, or other information to evaluate the concern.
Refunds, replacements, exchanges, or credits for product concerns are handled at Wise Aesthetics’ discretion and may also depend on manufacturer or brand policies.
10. Online Retail Skincare Purchases
If Wise Aesthetics later operates a retail skincare shop on a separate subdomain, such as shop.wise-aesthetics.com, online purchases may be subject to additional ecommerce, shipping, payment processor, return, and product-specific terms.
If separate ecommerce terms apply, those terms will control for purchases made through the online retail shop.
11. Gift Cards
All gift card sales are final and non-refundable.
Gift cards:
- Do not expire;
- Cannot be exchanged for cash except where required by law;
- Cannot be used to purchase other gift cards;
- May be used toward eligible Wise Aesthetics products or services, subject to treatment eligibility and applicable terms;
- Do not guarantee treatment eligibility;
- Are not replaceable if lost or stolen unless Wise Aesthetics can verify the remaining balance and ownership;
- May require identification for redemption.
Third-party gift certificates, promotional certificates, donated certificates, event certificates, or promotional credits may have separate terms, restrictions, or expiration dates where permitted by law.
12. Promotions, Rewards, Referral Credits, and Special Offers
Promotions, rewards, referral credits, event offers, package offers, limited-time offers, donated certificates, and other special programs may be subject to separate terms, eligibility rules, expiration dates, exclusions, and restrictions.
Unless otherwise stated in writing:
- Promotional offers have no cash value.
- Promotional offers are non-transferable.
- Promotional offers may not be combined with other offers.
- Promotional offers may not apply to retail products, gift cards, memberships, care plans, taxes, fees, or previously purchased services.
- Wise Aesthetics may modify, suspend, or discontinue promotions at any time, subject to applicable law and any written terms provided for that promotion.
13. Refund Processing
If a refund is approved, it will generally be processed to the original payment method.
Refund processing times may vary depending on the payment processor, bank, credit card company, financing provider, or other third party involved.
Once Wise Aesthetics processes an approved refund, it may take additional time for the refund to appear in your account.
14. Payment Disputes and Chargebacks
If you have a question about a charge, refund, deposit, cancellation fee, no-show fee, product purchase, membership charge, or package purchase, please contact Wise Aesthetics before initiating a payment dispute or chargeback.
Wise Aesthetics may provide records, receipts, signed agreements, booking logs, appointment records, cancellation records, and related documentation to payment processors, financing providers, or other appropriate parties to respond to a payment dispute, chargeback, or account inquiry.
15. Contact Information
Questions about this Refund & Cancellation Policy may be directed to:
Wise Aesthetics Group, Inc. d/b/a Wise Aesthetics
2325 Pointe Parkway, Suite 110
Carmel, IN 46032
Phone: 317-569-6448
Email: legal@wise-aesthetics.com
For appointment changes, please contact Wise Aesthetics directly by phone or through the booking system as instructed. Email requests may not be reviewed immediately and may not satisfy time-sensitive cancellation or rescheduling requirements unless confirmed by Wise Aesthetics.
